State Farm® Insurance Agent Mark Redmond

"Hailey is an AMAZING representative. We have constantly had billing problems (we hate State Farm for that) but I have spoken to her many times and she is always kind, knowledgeable, and patient. Working in customer service myself, I see the effort she puts in to make each customer happy, she deserves a raise ;)."

"I can’t say enough good things about Haley and Jenn at Mark Redmond State Farm! They are incredibly helpful, always quick to respond, and go above and beyond to provide excellent service. Whether I had questions about my policy or needed assistance via email, they were prompt, knowledgeable, and made the process stress-free. Their dedication to customer service truly stands out. Highly recommend reaching out to them for your insurance needs!"

"What makes this State Farm agency great is its personnel (Marc Redmond, Haley Colt,...) who are very efficient and diligent in providing responses to our needs. As an international business with many specific needs, State Farm has come through with proper service requirements so as to help move our business forward. Would highly recommend this particular group if you are interested in fast, courteous, and efficient services."

"I really had a great experience here by far the best. I was in need of looking for a new car insurance since the previous one that I had was just no longer benefiting me and when I first came in, I was attended very quickly and I got all my answers questions and everything was very friendly environment along with fascinating equipped, and I was out in less than 30 minutes. By far, probably one of the best experiences that I’ve had so far in regards of car insurance since I am used to having bad service with rude people. Jenny was very kind, informative and patient. I am most definitely going to let friends and family know that they should come here!"

"We saved a significant amount of money by bundling our car and home insurance with State Farm. Their agents are very helpful and friendly."

"Fuimos en búsqueda de un seguro para carro, nos atendió Jennifer super amable,atenta y nos explicaba cada detalle a pesar que de no hablamos muy bien el inglés tuvo mucha paciencia con nosotros. Estoy súper conforme con mi visita todos fueron super amables 😌. Le recomiendo ir a esta sede !!"

"I will be recommending this agency to all my friends. Their prices are very reasonable and their service is phenomenal. Thank you Haley for all of your help."

"I been with State Farm for 25 years l’ve never had any problems with any of my claims. They were taken care of in a timely manner. When I would call ofc with questions they were always willing to help"

"This past June I talked to a very nice agent about getting Auto, Home and Umbrella policies. I provided every information that I was asked for. I provided my teen drivers' information(age, drivers licence etc) and talked to the agent about how it's important to have an umbrella policy with having a teen driver. We paid about $3700 for all three policies and moved on with our lives. Two months later I am receiving additional charges from StateFarm with no explanations. I call the office and was told that they will look into it and let me know. Didn't hear anything so called again and again with no one answering the calls or returning my messages. Apparently they had covid :// The reason is that they missed the teen driver information on our filing process, so the help they can offer is taking the payment over the phone. Some big help! No apologies or anything. I told Mr.Redmond more than once that an apology would go a long way but he still wouldn't and talked to me like I was a nuisance in a very respectful manner. I asked Mark Redmond if I was in an accident, how do I get through them since no one is picking up the calls. His answer was " I am speaking to you now". I wish I could also be another satisfied customer on here but I feel cheated by this agency. I spent many hours talking to insurance companies to get the lowest insurance premiums for my family. They just casually ask for more payment after the handshake and full payment. I ended up paying an additional $183. Apparently, if I refused to pay for their mistake, my insurance cover would be canceled. I filed a complaint with the Department of Insurance in the State of Ohio but don't expect anything to come of it unfortunately. Consumer protections are no longer there. Just wanted to let you all know about my experience."

"Mark Redmond is an amzing person. He provided me home and auto coverage quick and efficiently. What I loved most of all, is that he made sure that the coverage I needed was affordable to me. Thanks again Mark!"

"Jenny is amazing! She provided me a Supplemental Health policy quick and efficiently! The price and benefits are unbelievable!"

"We are extremely happy with the service we received! The office - Jenny was fantastic and covered everything with a smooth transition and clear understanding of what our policy includes."

"Mark was amazing and got me better rates. Answered any questions i had. I appreciated is kind hospitality!"

"I want to let you guys know MarkRedmond is a great guy I've been dealing with him for so many years which they form I recommend him"

"Best experience ever! Extremely friendly and helpful! Premiums are phenomenal! I would recommend this agent and agency !"

"It was great working with Jenny to get exactly what we needed on our car and homeowners insurance. Jenny even suggested a jewelry appraiser to get updated appraisals in just a few days. She answered our many questions, researched fine points of our coverage, and was timely with everything along the way. This is the best customer service for insurance I've ever experienced and I finally understand how it all works. Thanks Jenny and Mark!"

"Mark and his team immediately made us feel like family and give us a genuinely amazing experience. We always get amazing advice from here, we love it here"

"I must say, Mark and his team are more than insurance agents, they are people who truly care about you and your family! I HIGHLY recommend them!!!!"

"Mark Redmond & his staff are the best. The office is very inviting. I'm a lifelong state farm policy holder because state farm is top notch. My reps make you feel like family Myron Bacon"

"Mark was incredible , nice, extremely professional got me a great deal on car, life, and renters insurance. Even left me with positive affirmations. 10/10 service!"

"He’s saving me so much money! Such a nice guy. There’s no question.. the best agent out there! I’ve had quite a few. Thanks again Mark!"

"He's been my agent for years now when I lived Ohio he was there and now in Kentucky close to the West Virginia border still has my back super cool guy checks in on me and wishes Happy Birthday and safe holiday travels to his clients great guy all around super glad he's been my agent and hope we continue to stay that way hats off to you Sir"

"Just one word...EXCELLENCE ❤️"

"Great guy and his whole crew very helpful personable"

"Mark and his team do a wonderful job! handling my insurance needs. Every time that I have a question in regards my policy they have a prompt response and resolution. I appreciate the customer oriented approach as he will contact you from time to time, making sure your insurance needs are met. I have recommended his insurance to family and friends and had nothing but good complements about their service. Highly recommend this team!"